| Document Name | Description | Last Updated |
|---|---|---|
| Employees Trainers Abuse and Misconduct Prevention Policy | Leo’s Fitness Lab’s zero-tolerance policy on sexual abuse, misconduct, and harassment, including definitions, reporting procedures, anti-retaliation protections, investigation protocols, employee relationship rules, mandatory reporting to authorities, and worker screening measures. | Never revised |
| Employees Trainers Air Conditioning System | How to manage and secure the air conditioning settings to maintain a consistent temperature, with key handling and repair instructions. | Never revised |
| Employees Trainers ARX OMNI Machine Maintenance | How to perform quarterly maintenance on the ARX Omni machine by inspecting and documenting the condition of its cables and wheels to prevent malfunctions. | Never revised |
| Trainers ARX Sets | How to optimize ARX machine workouts by pushing clients to muscle failure within 1.5–2 minutes per set, engaging their strongest muscle fibers for maximum strength gains and metabolic benefit, while educating them on proper protein intake and recovery strategies. | Never revised |
| Trainers BOD POD and PNOE Paid in Full | How to secure full payment upfront for PNOE or BOD POD bookings to ensure attendance and encourage package deals for client savings. | Never revised |
| Trainers Canceled Sessions and Rebooking | How trainers should proactively reschedule canceled sessions to support clients' health and maintain company revenue, emphasizing the importance of consistent workouts for recovery, metabolism, and long-term fitness. | Never revised |
| Employees Trainers Cellular Phones and Smart Watches in the Office | Policy on company and personal cell phone use, requiring trainers to use company-issued phones for client communication and restricting personal device use to designated break times and areas. | 14 September 2024 |
| Employees Trainers Cleaning the Gym | How trainers and the gym manager are responsible for maintaining cleanliness throughout the facility with assigned daily and weekly tasks. | Never revised |
| Employees Trainers Client Information is Confidential | How client information must be kept strictly confidential and not shared outside LeoFit or its HR partner, with legal consequences for violations. | Never revised |
| Employees Trainers Client Procedure | How to maintain professionalism and deliver a full 20-minute personal training session with proper preparation, focus, and client care before, during, and after the workout. | Never revised |
| Employees Trainers Clients, New Sign Ups | What to do after a client demo to complete signup, process payment, set up training, and ensure proper documentation and marketing follow-up. | Never revised |
| Accounting Trainers Commission to Other Tenants of Our Building | Referral rewards: $25 paid to building tenants or outside referrers when their referral signs at least a 12-session minimum contract, with the manager initiating Accounting’s check and delivering it with a thank-you note. | Never revised |
| Employees Trainers Commissions Schedule | Commission structure for trainers on booking demos and selling or renewing client packages, including rates, payment terms, and refund/termination deductions. | 25 August 2022 |
| Employees Trainers Conduct with Clients | Guidelines for trainer conduct to maintain professionalism and prevent client complaints, including boundaries on touch, communication, and restricted areas. | Never revised |
| Employees Trainers Contact Source in EZ Facility | How client referral sources are recorded in EZ Facility and tracked through manager instructions and Cheryl’s weekly marketing spreadsheet. | Never revised |
| Trainers Contacts by Email or Text | Proper use of email and text communication with clients, prohibiting form messages to avoid spam blocking and enforcing strict penalties for violations. | Never revised |
| Employees Trainers Don’t Sell Short Sessions | Why 15-minute sessions are not offered or discounted since all training sessions are charged at the standard 20–25-minute rate regardless of duration. | Never revised |
| Employees Managers Trainers How to Get Referrals | Referral-based client acquisition strategy requiring trainers to actively and persistently ask existing clients for contacts, emphasizing sincerity, results, and incentives to grow the gym. | Never revised |
| Employees Trainers Managing Clients & Billing | Policy for managing clients after sessions, cancellations, and no-shows, including rescheduling rules, penalties, and handling incomplete package payments. | Never revised |
| Employees Trainers No Discounted Rates for Friends & Family | Policy ending employee friends-and-family training discounts, requiring them to pay standard rates or purchase packages for lower per-session pricing. | Never revised |
| Employees Trainers No Double Booking of Clients | Policy against double training clients, except in rare emergencies, with rescheduling or offering a free Vasper or BodPod session as alternatives. | Never revised |
| Trainers No Sit Ups or Twist Ab Exercises | Policy requiring ab training to be done only with ARX Torso Flexion or Dr. Ben’s ab exercise, prohibiting sit-ups and twisting core exercises to ensure safe, efficient, and effective results. | Never revised |
| Employees Trainers Perfume & Cologne | Policy prohibiting employees from wearing perfumes, colognes, aftershaves, or strongly scented products at work to prevent client and staff discomfort or allergic reactions. | Never revised |
| Employees Trainers Pricing | Simplified pricing policy for gym services, outlining session rates, package discounts, gradual rate increases for underpriced clients, and set prices for BodPod, PNOE, and Vasper sessions. | 23 May 2025 |
| Employees Trainers QR Code Cards | How to use two-sided QR code cards to encourage clients to leave Yelp and Google reviews after training sessions or in follow-up communications. | Never revised |
| Employees Trainers Recurring Session in EZFacility | How to book recurring sessions in EZFacility | Never revised |
| Trainers Standard Exercise Routine for Most Clients | Standardized ARX-based training routine outlining specific exercises, order, duration, and modifications, with all clients expected to follow this method unless injured or feeble. | Never revised |
| Trainers Target Numbers Spreadsheet | Trainers must record all sales in the "Target Numbers Spreadsheet" the same day, immediately after the sale or during their next break. | Never revised |
| Employees Trainers Total Gym, Overhead Press Bar | Mandatory removal of the overhead press bar attachment immediately after use to prevent tripping hazards. | Never revised |
| Employees Trainers Training Employees | Guidelines for scheduling discounted gym training sessions for Leo Hamel Fine Jewelers employees without causing financial loss or trainer overtime. | 07 June 2025 |
| Employees Trainers Weight Lifting Equipment | Rule requiring all gym equipment to be put away immediately after use. | Never revised |
| Employees Trainers When on Breaks | Rules for taking breaks and lunches without disturbing coworkers or neighboring businesses and avoiding eating at desks to maintain cleanliness and professionalism. | Never revised |