Client Procedure

It is important that we always look and act professional for our clients. The client is paying us for a full 20 minutes of personal training. It’s imperative that we deliver that training for every minute they are here.

Before the client arrives:

• Pull the client’s file and put the workout chart on a clipboard
• Plan the client’s workout
• Set up all equipment that the client will use during the workout
  • Set up the ARX machines
    • Pull up client file
    • Select full routine
    • Pull out any free weights needed
  • Set up the Gluteator with correct weights
  • Ensure the free weights are in place and ready for use
• Check that your breath is fresh

While the client is here:

• Do not eat or drink anything while the client is here, with the exception of water as needed.
• Stay with the client for the entire 20 minutes. Do not walk away even to your desk.
• Do not engage in conversation with other people.
• Ensure your attention is on the client and not gazing out the window.
• Constantly check for proper form and alignment.
• Do not take any phone calls or consult your cell phone.
• Do not have anything in your hands other than the clipboard from the client’s file and a pen.

When the client is finished with the workout:

• Immediately bring a cup of water for the client – don’t ask, just bring it.
• Ask the client how was her workout. Handle any complaints.
• Ensure the client is set up for his next workout.
• Walk the client to the door.

After the client leaves:

• Put away any equipment that was taken out.
• Disinfect the equipment and leave it prepared for the next client.